A free, secure tool like TeamViewer can help. At LifeStream at Sun City, Arizona, we understand how valuable it is to stay connected even while enjoying independent living, and that includes getting the help you need with your devices. In this guide, we’ll introduce you to TeamViewer, explain how it works and show you how it can make tech support from family a lot easier — even if loved ones are miles away.

What Is TeamViewer?

TeamViewer is a software program that lets another person — like your adult child or grandchild — connect to your computer from their own device. They can see your computer screen and control it via TeamViewer, letting them help you figure out issues or show you how to do something.

How TeamViewer Can Help Older Adults With Computers

Once it’s set up, TeamViewer can make it easier for a trusted family member to lend a hand with on-screen tasks or computer troubleshooting — without anyone needing to leave their home.

Here are some ways you might use TeamViewer to get support.

Installing or Updating Programs

Need help downloading Zoom or updating your favorite game? A family member can do it for you through TeamViewer, saving you the hassle of figuring out menus and pop-ups on your own.

For example, say you want to add Microsoft Word to your computer so you can create documents in an old-school, proper word processing program. However, the concept of Office 365 eludes you a bit. Your loved one can log in, help you set up Office 365 and maybe even show you a few formatting tricks in Microsoft Word.

Adjusting Settings

Whether it’s making the text on your screen larger or changing your email password, someone you trust can quickly tweak your computer settings. Settings you can get help with via TeamViewer include but certainly aren't limited to:

• Arranging your desktop so program icons are easy to find
• Display options, like brightness or colors, to make your computer screen literally easier on the eyes
• Website options, including how you want your social media profile to look

Troubleshooting Tech Issues

From frozen screens to printer problems, remote access lets your tech helper see exactly what you’re seeing — and fix the issue on the spot. You could call in the support of a friend or family member for things like:

• Websites that don't want to load, but you're not sure why
• Windows security messages that confuse you
• Emails you aren't sure are safe to open

Helping With Online Accounts

Having trouble logging in to your bank, email or medical portal? TeamViewer lets someone securely guide you through the process or handle it for you while you watch. You could get someone to help you set up a new account or reset your password — security has gotten more complex in recent years, and log-in screens can be frustrating to deal with.

How Much Does TeamViewer Cost?

While TeamViewer offers paid versions for business and professional use, there’s no cost for everyday users. With the free version, you can allow a trusted person to connect to your device, help with issues, transfer files if needed and even chat back and forth during the session.

How to Set Up and Use TeamViewer

Getting started with TeamViewer is pretty easy. Once you get the tool installed, you only need to open it when you want to have someone you trust connect remotely to view your computer screen.

Here's a step-by-step guide to getting TeamViewer set up:

• Go to the TeamViewer website. Download the free version for personal use.
• Install the program. You'll need to open the file you downloaded and follow the on-screen instructions to complete installation.
• Open TeamViewer. When you're ready to use TeamViewer to allow someone to see your screen, just open the program. Note that the other person will also need to have the TeamViewer free version.
• Provide your ID and password. You'll see an ID number and password on your screen. Give that to your trusted family member. They'll enter the information on their end so they can connect to your computer.
• Let your trusted tech helper know what you need. Ask them your computer questions or let them know what you need help with. Then, watch them work on your computer as they explain what they're doing.
  
  

It really is that easy! Just remember to only share that account information with someone you trust.

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